from the “provider number, please…”
Today’s gripe is directed toward the Illinois state Medicaid agency. I’m always amazed at how these poeple don’t understand the words I am speaking. Here’s an exerpt from the latest conversation.

Me: “Hi, I’d like to speak to someone regarding electronic claims.”
Him: “Which department?”
Me: “Hospice and Home Health.”
Him: “Those are two different departments, which one?”
Me: “I’m looking for help with the bills, they both bill the same format, right.”
Him: “They are two different departments, which one do you want.”
Me: “I understand they are two different departments, but they both use the same bill, right?”
Him: “You mean the 1440Q bill.”
Me: “No, I’m looking for help with an electronic claim.”
Him: “Which department?”

From here, you jump hack to the top, and continue until you are sick of reading the stuff.

So, I finally got to leave my name for someone who was in a staff meeting, which means that there is a fat chance of getting a callback, if not even having the message being forwarded to them at all. So, tomorrow, I guess I’ll have to try the provider relations people again, if I don’t get a callback. Argh…

In other news, I get to participate in a skit on Friday, which will be fun. I’m playing the part of the melodromatic narrator. I get to be silly in front of a whole group of users at our BeyondNow user conference. That will be great. I can’t wait. Until then, toodles.